What Are Customers Saying About Your Business?
Did you know that more than 90% of consumers read online reviews before visiting a business? Too many negative reviews—or worse, no reviews—can mean the difference between a thriving business and declining business.
With so much at stake as a business owner, you can’t afford to leave your online reputation to chance. Thanks to SpotOn, you don’t have to. Our online review management software makes it easy to not only monitor your reputation, but improve it.
- Monitor all of your online reviews in one place, along with your metascore (your average score from all review sites)
- Boost your overall ratings with our built-in algorithm that identifies your top customers and prompts them to leave reviews at just the right time
- Get automated alerts when new reviews are posted
- Climb higher in the search rankings for your type of business as the number of your reviews grows
So Many Review Sites, So Little Time
Keeping tabs on all your reviews can be a chore, but SpotOn makes it easy by compiling all of your reviews in one place. Rather than having to log into four or five different websites, you can manage your reviews from Yelp, TripAdvisor, Foursquare, Facebook, Google, and more, on your SpotOn dashboard.
In addition, the SpotOn dashboard shows you your metascore, or your overall rating on all the various review sites. This makes it quick and simple to monitor your reputation over time, particularly as SpotOn’s proprietary algorithm improves your score by increasing your number of positive reviews from your best customers.
Attract New Customers by Boosting Your Number of Positive Reviews
The true value of SpotOn’s review management system is our proprietary algorithm that identifies when your customers are at their happiest and prompts them to write a review. The automated email has links to your review sites, so it’s easy for your customers to share their thoughts and boost your score.
Over time, SpotOn’s automated emails will help your business:
- Increase the number of positive reviews from happy customers, raising your overall metascore
- Show up higher in search rankings, on both review sites and web searches with local businesses
- Get more customers who discover your business online and visit after reading great things about it
Address Concerns in Real-Time
A couple of mediocre reviews won’t hurt your business. On the other hand, as few as one to three negative reviews will scare away approximately 67% of prospective customers. This is a scary statistic because even the best companies can’t please every customer every time.
Luckily, SpotOn can help you address negative reviews before they become a serious problem thanks to our automated alerts that notify you via email or mobile alert every time you get a new review. With a prompt heads-up to potential problems, you can address negative reviews before they become a serious problem.
Review Management and More
Review management software is just one of the powerful tools included with SpotOn Core, the all-in-one customer engagement app that gives small businesses big business tools.
Partner with SpotOn and you’ll also get tools for managing marketing campaigns and loyalty rewards—all within one intuitive dashboard. Additionally, SpotOn offers industry-low payment processing, which boosts the power of your customer engagement tools by linking your marketing efforts to real-time analytics and transaction data.
Do more with less by partnering with SpotOn.